Terms of Service
These Terms govern business use of the Adelianz platform. They form an agreement between Adelianz OÜ (“Adelianz”, “we”) and the organisation that opens an account or signs an order form (“Customer”, “you”). They are not an agreement with your own clients.
1The service
Adelianz provides software: a white-label KYC/AML compliance and client-onboarding platform. It supports client onboarding, beneficial-owner capture, identity verification, screening, qualified electronic signature, audit trails, monitoring and the production of due-diligence files.
The platform is available in two ways: under your own domain and branding, or as an account on our own hosted service. Features may differ by plan.
2Roles and responsibilities
Adelianz provides software and technical processing only. We do not carry out your regulated activity and we do not make customer-acceptance, risk-rating, enhanced-due-diligence, alert-disposition or reporting decisions.
You are the obliged entity and the data controller. You are responsible for holding any licence or registration your activity requires, for determining the purposes and means of processing, for establishing a lawful basis (including any Article 9 GDPR condition for biometric data and any consent required), for all compliance decisions and regulatory filings, and for the content and configuration you supply.
If our people were to make compliance decisions on your behalf, that would fall outside these Terms and would require a separate written arrangement.
3Accounts and acceptable use
You are responsible for your account, your users, their credentials and your configuration. You may not misuse the platform, attempt to breach its security, use it unlawfully, or use it to process data you have no lawful basis to process. Each of your clients remains your relationship; we have no direct relationship with them.
4Fees
Fees are as set out in the applicable order form or plan. All fees are exclusive of VAT, which is added where required by law. Payment terms, billing cycle and plan changes are as stated in that order form.
5Intellectual property
Adelianz owns all rights in the platform. For the term of the agreement you receive a non-exclusive, non-transferable right to use it. You own your data. You grant us the rights needed to host and process that data in order to provide the platform, governed further by the Data Processing Agreement. Where you use the platform under your own domain, your domain, trademarks and branding remain yours.
6Data protection
Processing of personal data is governed by our Data Processing Agreement (Article 28 GDPR), which forms part of these Terms and is provided to every customer. In it, you act as controller and Adelianz as processor, acting only on your documented instructions. See also our Privacy Policy.
We use vetted sub-processors to provide the platform — currently qualified electronic signature, identity verification and cloud infrastructure providers. They are listed in the Data Processing Agreement, together with their locations and safeguards, and we give notice before adding or replacing one.
7Security
We maintain appropriate technical and organisational measures, including role-based access control, tenant isolation, encryption in transit and at rest, access logging and backups. These are described in the Data Processing Agreement.
8Warranties and disclaimers
Each party warrants that it has authority to enter into these Terms. To the extent permitted by law the platform is provided on an “as available” basis. Adelianz does not provide legal, regulatory or compliance advice, and the platform’s outputs do not replace your own judgement or your regulatory obligations.
9Liability
Except for liability that cannot be excluded under applicable law — including intent, gross negligence, personal injury and liabilities arising under data-protection law — each party’s aggregate liability under these Terms is limited to the fees paid by the Customer in the twelve months preceding the event giving rise to the claim. Neither party is liable for indirect or consequential loss.
10Confidentiality
Each party will protect the other’s confidential information and use it only to perform these Terms.
11Term and termination
These Terms run from acceptance until terminated. Either party may terminate for a material breach that is not cured within 30 days of written notice, or as set out in the order form. On termination you may export your data for 30 days, after which we delete or return it in accordance with the Data Processing Agreement and any retention required by law. Provisions that by their nature survive — intellectual property, confidentiality, liability and data obligations — survive termination.
12Changes
We may update these Terms. We will give at least 30 days’ notice of any material change, and continued use after the effective date constitutes acceptance. The version and effective date at the top of this page always show the current text.
13Governing law
These Terms are governed by the laws of Estonia. Disputes fall to the Harju County Court (Harju Maakohus), Estonia. The English text is the governing version; any translation is provided for convenience.
14Contact
Adelianz OÜ, Harju maakond, Tallinn, Kesklinna linnaosa, Viru väljak 2, 10111, Estonia — hello@adelianz.eu